Refund & Returns Policy

30 day return policy on Mobile Alarm.

Introduction

If for any reason you are not completely satisfied with your purchase we have a 30 day return policy from the time you receive the goods. Please email us at info@livelifealarms.co.nz within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which show wear and tear or are damaged after delivery or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the user. We recommend that you return the product via Registered post and that you prepay all postage. The user bears any risk of lost, theft or damaged goods during transit and therefore we advise you take out shipment registration of insurance with your postal carrier. LiveLife Alarms will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Refund amounts (General)

If you return the Mobile Alarm in its original condition within the ’30 day return policy’ period we will refund the purchase amount.

Refund amounts (Coverage)

It is ultimately the user’s responsibility to test their alarm during the ’30 day return policy’ period and identify any mobile network coverage or signal issues.

We use our best endeavors to ascertain if there is adequate coverage at the location where the user resides. Our standard practice before setting up your alarm is to do a coverage check on the Spark/Vodafone Mobile Network at the supplied, primary address where the alarm will be used and if necessary also ask the purchaser if they personally are aware of any weak signals inside the residence on devices connected to the Spark/Vodafone Mobile Network.

We cannot 100% guarantee (similar to any seller of a mobile device) that when the mobile alarm is used inside your residence there will be an adequate signal although we use our best endeavors before delivery to check the coverage. If after testing the user believes there is a weak signal then they should contact us via phone or email before the ’30 day return policy period’ expires in order us to investigate the coverage issue. If after investigating we find the coverage is inadequate and we cannot provide an alternate SIM card and network provider, upon the device being returned we will refund the purchase price.

Guarantee under New Zealand consumer law

Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.