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Mobile Coverage Disclaimer
Bluetooth Disclaimer
Wi-Fi Tracking Disclaimer
GPS Functions Disclaimer
The Spark/Vodafone Coverage Maps are approximate only. Actual mobile alarm watch coverage depends on where you are and the device you are using. Customers should be aware that the mobile coverage maps displayed have been created using tools that predict the likely areas of coverage.
Not every particular location within the identified coverage areas has been individually tested for coverage. This means that while the footprint of coverage outlined on the maps is generally accurate, there will be specific areas described as being within a coverage area where a customer’s mobile alarm watch will not work.
This is a common characteristic of wireless systems. For example, coverage could be degraded or non existent in specific locations due to certain physical structures or geographic features or as a result of the device used. Physical structures which may block or inhibit coverage could include basements, lifts, underground car parks, concrete buildings, tunnels and road cuttings. Geographic features which may block or inhibit coverage could include formations such as hills and mountains or even trees.
Bluetooth is a technology that allows devices to communicate and share data over short distances only without wires. Bluetooth is great for when you are within a relatively short distance from your home such as outside in the backyard, next door at your neighbours or checking your mail box. Bluetooth location provides an accurate and fast solution to your location during an emergency in and around the vicinity of your home only.
Inside the charging station (or Home Beacon) that you received with your alarm is a Bluetooth 5.0 beacon. Your address can be pre-programmed into the Home Beacon by inputting the latitude and longitude co-ordinates of your home and we pair (or connect) the alarm to the Bluetooth Beacon so that the 2 devices are always connected.
Bluetooth (sometimes referred to as BLE by us) also has less power consumption than other location tools, such as GPS and/or wifi. This is one way we are able to get the Live Life Alarm to last as long as 1-2 days between recharges. Our testing indicates that Bluetooth can be relied upon to provide fast positioning when the alarm is within 25 metres of the Bluetooth beacon (Home Beacon). Once the alarm is outside this range, the Bluetooth capability will not work. However, the alarm will attempt to obtain location via GPS or wifi, which are great alternatives.
Wi-Fi location tracking is a geolocation system that uses the entire Wi-Fi infrastructure (phones, tablets, laptops, and routers) as Wi-Fi access points to determine a device’s location. Wi-Fi location tracking is a good system for geolocation whenever the Global Positioning System (GPS) can’t get the job done. For example, GPS can’t always locate your device when you’re indoors, as the signal coming from GPS satellites may be weak or easily blocked. Wifi works by comparing the list of Wi-Fi networks near you to a known list of access points and their locations. In your Live Life Alarm is a wifi chip module and in the case of an emergency, the Live Life Alarm will look for wifi access points to calculate your position. If a wifi location solution can be found faster than using GPS, your wifi location will be reported on Google Maps to your emergency contacts. However, the alarm will always look for a Bluetooth location solution first.
If you find yourself in an area such as a rural setting or out in the country, there is likely to be less wifi access points than in a built up area (such as cities and metropolitan areas). In cases such as these, the Live Life Alarm will more likely resolve to a GPS position for your location.
In the remote possibility a wifi position is reported whilst you are in a rural or country setting, it is possible the accuracy of your location could be less than ideal.
The LiveLife Mobile Alarm Watch has built-in GPS & GLONAS technology that it uses to fix the location of the watch with an accuracy of 2.5 metres. In order for the GPS functions to work it requires a line-of-sight connection to satellites in the sky. For the watch to receive the signal it needs to be pointed to the sky. It normally takes a few seconds to receive the signal and work out the co-ordinates of it’s exact location. It can take up to 10 minutes to get it’s first fix out of the box. Please bear in mind though that the 4GX Live Life Alarm Watch also attempts to automatically obtain location using wifi signal, which is a great solution for when the watch is out of GPS range but in a relatively built up area.
In the event that the watch cannot receive the GPS signal it will revert to showing it’s last known position. This is the location of the device when it was last able to fix it’s location by satellite. The device conserves power by only trying to get a GPS fix when the device is moved. Because of this we cannot guarantee that when the device is activated the location given is always the current position at the time of activation or that when someone tries to locate it via text message that it will know it’s current position. With that said, if the device does not know it’s current position it will report it’s last known position. This usually means the watch has not moved significantly from it’s last known position so in most cases this is actually the true location of the Mobile Alarm Watch.
Underground carparks, lifts, concrete buildings, tunnels and other constructions can block the signal from satellites to the watch. It is possible that if a wearer of the watch is in a location where there is no GPS signal that there may also be no 4GX, 4G or 3G mobile signal meaning the location function of the watch will not operate till the wearer moves to an unobstructed location. However, the automatic wifi location of the watch will normally be shown in these circumstances rather then GPS position.