Your questions on the Live Life Watch.

No. You choose up to 6 emergency contacts which are usually trusted family members and friends. You can even include 111 as a contact if you wish. Because it does not require a monitoring centre in an emergency there are no ongoing charges or monthly fees. You don’t have to use all 6 emergency contacts. You can use less if you wish.

It is ideal for seniors who may be living at home alone and remain active enough to be outdoors un-accompanied. It is also a great solution if a senior who lives at home, needs a medical alarm, but does not have a landline.

Besides seniors it is used by lone workers, workers who may need to contact security quickly and people with disabilities. Read our applications page for more details.

Yes. Because it works like a mobile phone it needs to be connected to the mobile phone network to work. As part of your purchase we install an activated Spark/Vodafone SIM card which uses the Spark/Vodafone network. The Mobile Alarm is not locked to any specific provider before we install a SIM card. If during our coverage check the mobile coverage appears inadequate we will let you know and discuss your options. In most locations there will be great Spark/Vodafone coverage as our sim card uses the whole of the retail, Spark/Vodafone Network. We’ll check your address on coverage maps so we can advise you on your best option.

No. Your first year use on the Spark/Vodafone Mobile Network is included in the purchase price*. A recharge/subscription is required annually after the first year. *The device is to be used as an emergency device and falls under our ‘Fair Use Policy‘.

Yes. The alarm watch has a built in microphone and speakerphone so the wearer can talk hands free through the pendant. The sound is clear and high quality. When a help call is answered it goes automatically into speakerphone mode. Pressing the SOS/Heart shaped help button again ends the call and the rest of the call sequence.

The Live Life Watch is a perfect size. It is 47mm tall, 47 mm wide and 16mm thick. It is lightweight, weighing the same as three 20 cent pieces.

The Live Life Watch has a soft, rubber-like outer skin which is easy to grip. It weighs only 64 grams, the same as four 20 cent pieces. It comes with either a black silicon classic style wristband or a brown leather wristband. After a little while you will have to look to know you are wearing your watch.

The Live Life Watch is water resistant, so you can wear it in the shower or the rain. It should not be immersed in water: e.g. bath, spa, pool or ocean.

Currently the Live Life mobile watch comes in black with either a black or brown wristband.

The SOS help button is on the side of the watch making it hard to press accidentally. To activate the help calling sequence the side watch button must be pressed for one second. It will vibrate and a voice will announce “Your mobile alarm has been activated. Click the SOS/Heart button to cancel the call sequence”, to let you know it has been activated. This smart voice guide will repeat this sentence twice, allowing you time to click the SOS/Heart button should you wish to cancel the emergency texts and calls before they begin.

The Mobile Alarm Watch operates on the mobile phone network just like a mobile phone does. A sim card must be installed, activated and a mobile phone number must be assigned to the watch.

We install a Mobile Sim card which uses the full, retail Spark/Vodafone Mobile Network. As part of the setup we will install a Sim card for you. We will allocate to it the first years usage for unlimited emergency text and voice calls. We will supply you with the mobile phone number assigned to your watch.

Checking credit remaining on your Mobile Alarm

With our Spark/Vodafone SIM card you do not need to check or worry about any prepaid credit, unlike all other companies who sell alarms that require sim card installation. Your first year of usage* is included in the purchase price. A recharge/subscription applies each year after the first year.

*Under our ‘Fair Use Policy‘ the device is to be used as an emergency device only.

For the Mobile Alarm Watch to perform its help call, help text and location functions the wearer must be in an area where there is sufficient mobile coverage on the Spark/Vodafone Mobile Network. The 4GX Live Life Watch primarily tries to use the 4GX (extended range 4G – Band 28) mobile network. If that’s not available in your location it will try and use 4G (Band 3) and if that’s not available it can use 3G. Before we complete your order and deliver your Mobile Alarm we will do a coverage check of the address where the pendant will be used. You can find out more about mobile coverage here.

The Live Life Mobile Alarm requires an extensive setup that includes:

-Coverage checks on the Spark/Vodafone Mobile Network.

-Supply, activation, installation and testing of the Spark/Vodafone Mobile Network SIM card.

-Allocating the first year’s use on the Spark/Vodafone Mobile Network.

-Pre-programming of up to six emergency contacts and the help text message.

-Turning on of optional features like fall detection, listen in and geo-fencing (anti-wandering).

Yes. You can easily change any of the contact numbers by sending a command in the form of a simple text message to the watches mobile number. Simple instructions are included with the Mobile Watch Quick Start Guide and also on our Downloads page on our website.

Please watch this short video that explains how to change emergency phone numbers.

Yes. Your emergency contacts can include any combination of mobiles or landlines. Please be aware though that if a landline number is one of the contact numbers it won’t receive the help text message or the location on Google maps. That is why we recommend if possible that some or all contacts are mobile numbers. Some people’s landline numbers have text to voice on their message bank and so the text message may be converted to a voice message.

Yes. Your emergency contacts can include any combination of mobiles or landlines. Please be aware though that if a landline number is one of the contact numbers it won’t receive the help test message or the GPS location on Google maps. That is why we recommend if possible that some or all contacts are mobile numbers. Some people’s landline numbers have text to voice on their message bank and so the text message may be converted to a voice message.

Yes. You can include 111 as one of the emergency contacts. Please be aware that 111 will not receive the help text message and the GPS location on Google Maps. We will, however, upload the wearers name and address to the emergency services database so that it corresponds to the mobile phone number of your Live Life Alarm Watch.

When 111 is included as a contact people often have the following calling sequence setup:

1. A family member: perhaps someone who is living close by or is the often the most available to help.

2-5. Another family member, friend, carer or neighbour.

6. 111 Emergency services.

The Live Life Watch has a built-in fall detection feature that will detect a more violent fall – the kind of fall more likely to result in unconsciousness. It measures the impact, angle and speed of a fall in order to ascertain if a fall has probably occurred. When it detects a fall the watch will announce in a loud, clear voice “Fall has been detected, click the SOS button to cancel the fall alert sequence”. This will be repeated twice before sending out ‘fall down alert’ text messages to the programmed emergency contacts and the watch will then start calling them. Fall detection technology is not perfect and false alarms can take place. Every fall is different. It can be turned off by sending a simple text command to the watch from a mobile phone or the fall detection can be made less or more sensitive. You can read more about how fall detection works by clicking here.

Yes. Fall detection is an optional feature that we can easily turn off during the setup up of your Mobile Alarm Watch. It is turned on by default. You can request to have fall detection turned off when we discuss your needs and order on the phone.
To turn it off you simply send a command to the pendant via a text message from a mobile phone. Instructions are included.

The Mobile Alarm Watch connects to Global Positioning Satellites to establish its exact location. It will also look for it’s position automatically using wifi when in more built up areas and it will use Bluetooth location when at home. This in-built feature allows the pendant to be located on Google Maps. When the side SOS help button is pressed not only does the watch begin calling the emergency contacts, but it also sends each one (mobile numbers) a text message with a link to Google Maps showing the location of the wearer of the watch. Each of the contacts will then know the exact location to send help to.

Also anyone knowing the mobile phone number of the watch can send a simple, location command via text message to it and it will send a reply text automatically showing its location on Google Maps using the in-built GPS.

The watch contains a speaker that has clear, loud and high quality sound. When a help call is made and then answered the wearer will hear the other person and be able to talk to them like on a normal mobile phone call. As a default the volume is turned up to full on the watch.

Yes. The voice alerts that come from the Live Life Watch are available in several languages. They are English (default), Mandarin, Cantonese, Vietnamese, Korean, Italian and Greek. All these voice alerts are crystal clear and have been pre-recorded by native vocal artists.

To listen to a sample of each language just click on the links below and turn up your sound:

English- Click here
Mandarin - Click here
Cantonese - Click here
Greek - Click here
Italian - Click here
Vietnamese - Click here
Korean- Click here

Just call us on 1800 936 774 option 1 or email admin@livelifealarms.com.au or get in touch by LiveChat on our website if you’d like us to load one of these languages for you as the voice alerts your Live Life Watch makes in an emergency.

It's easy to setup a Do Not Disturb period. Just send the following command to the mobile number of your watch:
ND1,21:00,07:00
(means low battery voice alerts will not be announced between 9 PM and 7 AM.)

As of March 2025, we send all watches out with Do Not Disturb set by default between 10 PM and 7 AM. This means there will be no "low battery" voice alerts or incoming calls from unknown phone numbers during this time. Emergency contacts though can still call in. If you want to disable Do Not Disturb, send the SMS text message ND0 to your watch.

When the battery in the watch drops to 20% (after 1-2 days depending on use) a voice from the alarm will announce To recharge the watch you just place it on the charging station for 45 minutes. A voice from the alarm will announce “Your mobile alarm is charging”. If the wearer forgets to put the alarm watch onto charge or hasn’t heard the smart voice low battery warning, then by default the watch will send a “low battery” warning text message to the nominated contact which is usually contact number 1. Many people keep the charging station plugged in somewhere in the home. The battery should last 2 days if used normally and around 24-48 hours if worn continually away from the home. It uses more power when being worn away from the home than when within range of the Bluetooth charging station. This is because as the wearer moves around outdoors, the built in motion-detector attempts regularly to update it’s position with the GPS satellites.

It contains a rechargeable, Lithium-Ion battery just like a normal mobile phone. When delivered it we will be in the ‘power saving mode’. Simply plugin the supplied home charging station to a power point in the home, turn on the watch by pressing the side button and you’re ready to go. We will already have pre-programmed the home charging station to the wearers address. When the wearer is at home primary location is obtained via Bluetooth from the charging station. Your 4GX Live Life Alarm Watch should last for 2 days (or more) depending on usage.

If you are concerned that the user of the Mobile Alarm Watch may be forgetful about recharging the watch by default we turn on a ‘Low battery warning’ feature that will send a text message to the first contact when the battery falls below 10%. That way you can contact the wearer of the pendant to ask them to recharge. If you wanted to you can actually call the watch to tell the wearer their battery is low. You can easily turn off the low battery warning, text messages by sending a simple SMS command to it from a mobile phone: LOW0

Remember, when the battery drops to 20% the smart voice guide will announce in a clear and loud voice “Your battery is low. Please recharge your battery”.

The cost of setup and delivery is included in the price. Your Mobile Watch will be sent via Express Post.

LiveLife Alarms uses the Stripe Payment Gateway for its online credit card transactions. Stripe processes online credit card transactions for tens of thousands of Kiwi merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

Your Mobile Alarm Watch will be sent to you via ‘Express Post’. How long it takes to arrive will depend on your delivery location. Once we have shipped your order you will be able to track your delivery. We endeavour to send your Mobile Alarm Watch within 4 to 5 business days after receiving programming information from you.

Yes, there is a ’30 day return and refund policy’ on the Mobile Watch. Full details can be viewed on our Refund & Returns page.

Before we setup and deliver your Mobile Alarm Watch we will do a coverage check of the Spark/Vodafone Mobile Network at the address of the user of the watch. If the coverage map indicates inadequate coverage at that location we will advise you on other options.

It should be noted however that the coverage maps are not always 100% accurate and black spots in the networks can occur. This a characteristic of all wireless and mobile phone networks. Sometimes a black spot is only discovered by the user when the Mobile Watch is tested in the user’s home. In this case our Refund & Returns policy applies where a refund will be offered.

The LiveLife mobile alarm watch comes with a 12 month warranty.